Dress Me Up UK- Jewels Tiaras &
Bridal/Prom Jewelry

ALL ITEMS ARE GIFT BOXED..     For a perfect delivery & opening...

All our items are lovingly packed in a gift boxed (similar to the picture above, colours may vary)  and also sent in a padded envelope or box to keep your purchase safe from harm through the post. We use Royal Mail signed for services for UK deliveries and Parcelforce/Royal Mail or for all worldwide deliveries.

Delivery charges for Tiaras, Bracelets and Fascinators

FREE for U.K residents

£5.95 GBP for international deliveries. (Please add your shipping charge at checkout)

Delivery charges for Hair Pins and twists

£1.95 for all countries worldwide (This is automatically added at checkout)

European and International orders

We are happy to ship orders to European and other International destinations. Please click on our Currency Converter link on the Homepage to check the currency for your particular country. International orders may be placed online in the usual way and the charges are as follows:

Europe- first class International Signed for £ 5.95 per order.

Worldwide-first class International signed for £5.95 per order.

For European deliveries please allow 5-10 days.

For Worldwide deliveries please allow 7-14 days.

Customers are also asked to note that when delivering abroad, the goods may be subject to local Import Custom and Excise duty, which you the customer are responsible for paying (if applicable). This is not applicable for deliveries to countries that are part of the EEC.

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RETURN POLICY

Our items are quality checked prior to dispatch. In the unlikely event that you should have a problem with your order in any way please email us and we will do our best to resolve the issue. You may return your tiara or accessory if faulty within 3 days for an exchange or refund. We cannot accept returns if the tiara or accessory has been worn due to hygiene reasons.

All items ordered from 'Dress Me Up Jewels' are quality checked and lovingly gift wrapped to ensure they reach you in perfect condition. All delivery costs include all packaging materials as well as the actual postage. 

We carry all the stock that you see on our website however sometimes products may become unavailable before your order has been fulfilled. Whilst we take every step to ensure that this is prevented we cannot guarantee it, but we will contact you immediately if this happens.

We aim to dispatch all orders within 3 working days (dependent on our stock availability). However at busy times there may be a slight delay. Please note dispatch times are not the same as delivery times. All items will be sent 1st class, Recorded Delivery by Royal Mail. So if an item is damaged on arrival or gets lost in the post (Please note that the post office do not regard an item as missing until 15 days have passed), we will track and trace a missing item and offer, if possible, a replacement item or a full refund.

Any damaged item will be refunded after the Royal Mail has concluded their investigation into the damaged item. Please note that the post office does investigate all claims for damaged and missing goods. Any items deliberately damaged and returned will be deemed as fraud and will be treated as such. This also applies to any false claims made regarding undelivered orders.

Should your goods arrive damaged please email us immediately so we can look into the matter. Customers are advised to retain all packaging as the Royal Mail may request to see it.
As already stated, all orders are quality checked prior to dispatch. In the unlikely event that you should have a problem with your order in any way please email us and we will do our best to resolve the issue.
As items are sent Recorded Delivery a signature will be required for proof of delivery, therefore please ensure that someone will be available to sign for your order. We cannot be held responsible for items returned to the sorting office because delivery could not be made or failure to collect from the sorting office.